Accuracy Matters: An Analytic Approach to Telecom Provider Availability

By Matt Clark - President, MasterStream ERP on Dec 3, 2020 10:15:00 AM

When prospects are looking for a new telecom provider, availability matters. Poor availability will lead to service disruptions and dysfunction that increase downtime for the customer, grind workflows to a halt, and quickly turn your customers against your business.

Resellers must keep availability in mind when choosing the best services to provide their customers, but telecom network availability can be complex, and it may vary even in different floors of the same building. Effective CPQ (configure, price, quote) processes leverage analytics and a solutions-based approach to connect customers to the right telecom provider. 

Here are some of the factors that need to be considered in this process.

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How a Dedicated Telecom Quoting Tool Out Performs In-House Solutions

By Matt Clark - President, MasterStream ERP on Nov 24, 2020 10:15:00 AM

Most telecom businesses understand the value of implementing a quoting tool that streamlines or eliminates time-consuming manual processes, while also offering features that improve both the speed and quality of configured quotes being delivered to current and prospective customers.

If you’re in the market for a quoting tool that can modernize your quoting process, your business might be considering in-house development of a proprietary solution. While this may offer some attractive advantages on the service, it can also create limitations that you aren’t as likely to face with an outsourced quoting tool.

Here are some of the ways an outsourced telecom quoting tool can out-perform any potential in-house alternative.

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Digital Transformation in Telecom Necessitates Data Intelligence

By Matt Clark - President, MasterStream ERP on Nov 19, 2020 10:15:00 AM

Digital transformation in the telecom industry has set a pace that many providers struggle to match. The rise of fiber, broadband, 4G, and now 5G LTE, along with fixed wireless and copper networks, has caused enterprise data consumption to explode in recent years. The same is true for managed and cloud-based business applications.

The blurred lines between phone, cable TV, and internet consumption have further increased the demands placed on telecom services. As streaming has increased, so have the number of cloud-based services used by consumers on a daily basis.

Managing this increased data volume requires new data intelligence tools and strategies for telecom services. Here’s a look at some of the innovative solutions that will help you improve data management, and deliver improved quality of service, to your customers.

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Telecom Sales Automation for Higher Prospect to Customer Rates

By Matt Clark - President, MasterStream ERP on Nov 12, 2020 10:15:00 AM

Whether you’re a telecom carrier, broker, or reseller, the challenge of converting customers is the same: Stocking and converting your sales pipeline is often a time-consuming and inefficient process.  

Telecom sales automation gives you the tools you need to build and maintain momentum for your company’s growth, optimizing your engagement strategy to achieve a higher prospect-to-customer rate for those sales efforts. 

Here are the 8 proven methods by which telecom sales automation helps enhance customer acquisition rates.

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3 Solutions For A "Concierge" Approach in The Telecom Channel

By Matt Clark - President, MasterStream ERP on Sep 25, 2018 6:38:29 AM

Distributing telecom products and services through the agent channel comes with a wide array of challenges. As options have become more complex, some Channel Chiefs have chosen to deploy a Concierge (white glove) approach to supporting and enabling their channel partners.  This approach typically involves a Channel Manager or other resource to personally process quotes and provide support for the agent. The strategy has been successfully deployed in many diverse use cases with varying degrees of success.  Let’s take a look at the model.

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A Portal Strategy Is A Must for Telecom Providers in the Channel

By Chris Gellos, EVP- Sales & Marketing, MasterStream ERP on Sep 13, 2018 8:00:08 PM

If you were in telecom a decade ago, you'll remember when it seemed like every telecom Provider that played in the Channel was talking about their need to have a portal to provide quotes and information to agents. Channel Managers insisted that Marketing needed to provide a portal if they were going to have any chance at attracting and retaining agents. Sales leaders championed portals as the holy grail of lead generation. Agents, well Agents, they just wanted the information they needed without having to call a bunch of people or wait on anyone.

Topics: Quoting
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How a Quoting as a Service Model (QaaS) Outperforms a CPQ Model

By Matt Clark - President, MasterStream ERP on Aug 31, 2018 7:51:05 AM

For the majority of businesses, the desire to handle lead to cash workflow processes in as few systems as possible has a strong attraction.  Most organize their processes around a strong CRM and compliment that with an integration to their order/provisioning/billing system.  There are several complex services that pull businesses into more systems, but one such service is quoting. 

Topics: Quoting
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Buying the Whole Software Suite vs. Buying A Portion Of It

By Don Roots, Director of Sales, MasterStream ERP on Aug 2, 2018 9:58:59 AM

Being the Texan that I am and knowing how I love to grill, BBQ, and smoke meat, this thought popped into my head: When you’re shopping around and searching for solutions to optimize your business, increase sales, and drive profitability do you want the pork belly or the whole hog?

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Quoteception: Interconnectedness and Complexity of Customer Quoting

By Matt Clark - President, MasterStream ERP on Jul 24, 2018 12:24:09 PM

The term quoteception is meant to be a play on words related to the 2010 science fiction thriller starring Leonardo DiCaprio called Inception.  In the film, Dom Cobb (Leonardo’s character) spends his time in a dream world using dream technology in corporate espionage activities. As the story progresses, they move into deeper layers of dream states with each layer becoming more complicated and potentially impactful. As things get more complicated, Dom uses a spinning top to know if he is still in a dream or back in reality. If the top spins without falling, he knows he is still in a dream and if it falls, he knows it is reality.   

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To Build or Buy a Quoting Solution? And Bigger Questions to Ask

By Chris Gellos, EVP- Sales & Marketing, MasterStream ERP on Jul 12, 2018 12:16:48 PM

As software developers, we spend a fair amount of time listening to folks struggling with the question of whether to build “it” themselves or buy a SaaS solution that does “it.” This question seems never to escape their purview as they work through their discovery process. The challenge I’ve seen time and again, beginning with this cost comparison approach, is that in almost every instance the effort and priority given to come to the answer to this question derails companies from the most critical questions they should consider for their business. Unfortunately, as a result, the most important questions a business should be asking are the ones that are never asked.

Topics: Insider
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