Serviceability in dedicated and broadband technology services is a tug-of-war between the haves and the have-nots. Although serviceability data is crucial to connecting with the right telecom service at a given location, access to this data can be both costly and inefficient—and you and your team are often forced to choose between the two.
Fiber, coax, and the emerging 5G technology often get treated as the holy grails of modern telecom service. But the reality is that no single technology is the be-all-end-all when it comes to offering the best telecom service.
When it comes to maximizing telecom service availability to a single address or a group of addresses, telecom providers have typically viewed this effort as a war to win the “last mile” of connectivity for their customers.
For telecom agents, the task of adopting digital transformation in their sales process can also bump up against the complications of making wholesale changes to their sales infrastructure.
Telecom availability is one of the most important aspects of connecting customers to telecom service at their specific address. Sales professionals need to quickly and efficiently gather this data to inform their configure, price, quote (CPQ) process.