As the telecom space becomes increasingly more competitive, the tools used in the industry have become increasingly specialized and customized. A one-size-fits-all approach to finding the right connectivity is no longer feasible.
Fiber is often one of the most coveted forms of connectivity among telecom customers. But as a relatively new form of telecom infrastructure, fiber-optic access can be limited, depending on the customer’s location.
In cases where customers are seeking telecom services for a set of addresses, fiber-optic access may be fragmented, with only a percentage of those addresses able to connect with fiber service. In addition, presence is only one aspect of determining great fiber connectivity for a customer.
To fully evaluate fiber and determine which options offer the best fiber-optic access, telecom providers need to invest in research tools that can process complex fiber data and account for different variables that affect fiber performance. Here are some practical ways telecom businesses can connect their customers to the best fiber service possible.
The growing pains brought on by digital transformation aren't endured just for the sake of putting businesses through unprecedented challenges. While the transition to these new solutions is often a gradual and sometimes difficult process, the end result of digital transformation provides benefits made possible only through modern solutions to long-standing configure, price, quote (CPQ) telecom problems.
This transformation is alleviating multiple pain points and limitations that have plagued telecom providers for years—and which have only gotten worse as telecom infrastructure has grown more complex. To keep pace with both the expectations of customers and the task of managing complexity around CPQ telecom services, new technologies are taking an algorithmic and rules-based approach that is necessary to build a sustainable telecom business model.
Here are four CPQ telecom technologies solving these pressing industry challenges.
No matter where or how it’s used, sales automation is always hailed for one big reason: When it’s working on your behalf, you can count on it making your life easier.
Make no mistake—when software tools offer automated sales solutions to power your business operations, even the most reluctant adopters of this technology will eventually concede that access to automation tools helps them do their job better, and often with less stress involved. But that’s far from the extent of automation’s benefits, and those benefits play a direct role in maximizing ROI for your business.
For telecom sales channels and departments, automation offers some important material gains that improve on-the-job performance and raise the ceiling for revenue generation from these activities. Here are some of the biggest impacts automation can make on your business model.
Fiber, coax, and the emerging 5G technology often get treated as the holy grails of modern telecom service. But the reality is that no single technology is the be-all-end-all when it comes to offering the best telecom service.
When it comes to maximizing telecom service availability to a single address or a group of addresses, telecom providers have typically viewed this effort as a war to win the “last mile” of connectivity for their customers.
For telecom agents, the task of adopting digital transformation in their sales process can also bump up against the complications of making wholesale changes to their sales infrastructure.
Telecom availability is one of the most important aspects of connecting customers to telecom service at their specific address. Sales professionals need to quickly and efficiently gather this data to inform their configure, price, quote (CPQ) process.
Despite serving as one of the first adopters of application programming interface (API) technology as a tool for building collaborative, communicative business solutions, the telecom industry has failed to leverage the opportunities and efficiencies that come with this innovative software tool.
Telecom customers and prospects have high expectations when they solicit the services of a telecom broker. They want the best price possible, and they want a fast quote that can help them make their decision.
Because telecom brokers provide CPQ services across a range of carriers, they need CPQ software that can provide this speed and accuracy for all of their customers—especially as they scale, and especially as other telecom brokers embrace similar tech upgrades.
Adopting new CPQ software gives your brokerage the ability to deliver better services that improve your close rates and your sales revenue. Here are the specific benefits you can expect from this software.