Digital Transformation for Software Used in the Telecom Industry

By Don Roots, VP of Sales, MasterStream ERP on Mar 11, 2021 10:15:00 AM

Through improved infrastructure and expanded serviceability, the telecom industry is itself an engine of digital transformation, supporting innovation across all industries. But the benefits of this digital transformation can also be applied to the software used in the telecom industry.

Modern software solutions open new doors and unlock new potential for telecom businesses still stuck in the traditional ways of doing business. As adoption of these innovative solutions gains steam throughout the telecom industry, it will create a wider gap between the haves and have-nots among carriers, service providers and resellers of telecom services.

Here’s a look at how digital transformation is creating new opportunities through telecom software.

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Up to Date Telecom Provider Serviceability Isn't A Pipe Dream

By Matt Clark - President, MasterStream ERP on Mar 4, 2021 8:56:51 AM

In telecom, as in other areas of digital disruption, the speed and scale of transformation is often set by the quality of data driving that change. Serviceability quality can be quantified in multiple ways, including not just the volume of data, but the relative age of that data.

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Buying the Whole Software Suite vs. Buying A Portion Of It

By Don Roots, VP of Sales, MasterStream ERP on Aug 2, 2018 9:58:59 AM

Being the Texan that I am and knowing how I love to grill, BBQ, and smoke meat, this thought popped into my head: When you’re shopping around and searching for solutions to optimize your business, increase sales, and drive profitability do you want the pork belly or the whole hog?

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Quoteception: Interconnectedness and Complexity of Customer Quoting

By Matt Clark - President, MasterStream ERP on Jul 24, 2018 12:24:09 PM

The term quoteception is meant to be a play on words related to the 2010 science fiction thriller starring Leonardo DiCaprio called Inception.  In the film, Dom Cobb (Leonardo’s character) spends his time in a dream world using dream technology in corporate espionage activities. As the story progresses, they move into deeper layers of dream states with each layer becoming more complicated and potentially impactful. As things get more complicated, Dom uses a spinning top to know if he is still in a dream or back in reality. If the top spins without falling, he knows he is still in a dream and if it falls, he knows it is reality.   

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Keeping Telecom Sales and Operations Working in Harmony

By Matt Clark - President, MasterStream ERP on Jun 15, 2018 10:37:31 AM

We all know the tension that can be maintained between sales and operations.  Even the best teams struggle with the quality of new orders and the ability to deliver on customer expectations.  A slightly misaligned product configuration from a salesperson can produce quota attainment, but that same sale can translate into a missed installation interval for the project manager assigned.  Round and round we go … doing our best to hit the sales number and also hit the installation-revenue numbers. All the while dealing with challenging customers who don’t understand or appreciate the complexity behind the scenes.

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