Accuracy Matters: An Analytic Approach to Telecom Provider Availability

By Matt Clark - President, MasterStream ERP on Dec 3, 2020 10:15:00 AM

When prospects are looking for a new telecom provider, availability matters. Poor availability will lead to service disruptions and dysfunction that increase downtime for the customer, grind workflows to a halt, and quickly turn your customers against your business.

Resellers must keep availability in mind when choosing the best services to provide their customers, but telecom network availability can be complex, and it may vary even in different floors of the same building. Effective CPQ (configure, price, quote) processes leverage analytics and a solutions-based approach to connect customers to the right telecom provider. 

Here are some of the factors that need to be considered in this process.

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How a Dedicated Telecom Quoting Tool Out Performs In-House Solutions

By Matt Clark - President, MasterStream ERP on Nov 24, 2020 10:15:00 AM

Most telecom businesses understand the value of implementing a quoting tool that streamlines or eliminates time-consuming manual processes, while also offering features that improve both the speed and quality of configured quotes being delivered to current and prospective customers.

If you’re in the market for a quoting tool that can modernize your quoting process, your business might be considering in-house development of a proprietary solution. While this may offer some attractive advantages on the service, it can also create limitations that you aren’t as likely to face with an outsourced quoting tool.

Here are some of the ways an outsourced telecom quoting tool can out-perform any potential in-house alternative.

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Digital Transformation in Telecom Necessitates Data Intelligence

By Matt Clark - President, MasterStream ERP on Nov 19, 2020 10:15:00 AM

Digital transformation in the telecom industry has set a pace that many providers struggle to match. The rise of fiber, broadband, 4G, and now 5G LTE, along with fixed wireless and copper networks, has caused enterprise data consumption to explode in recent years. The same is true for managed and cloud-based business applications.

The blurred lines between phone, cable TV, and internet consumption have further increased the demands placed on telecom services. As streaming has increased, so have the number of cloud-based services used by consumers on a daily basis.

Managing this increased data volume requires new data intelligence tools and strategies for telecom services. Here’s a look at some of the innovative solutions that will help you improve data management, and deliver improved quality of service, to your customers.

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