MasterStream Blog

In a previous blog article, we gave an overview of the services a software solution should provide in order to automate your serviceability and costing needs. This article will focus on building upon the costing automation to apply automatic markups for any sales channel.

Many of our customers report having been told by external software vendors or other internal stakeholders that they can provide an “automated” markup solution, but those customers learned the hard way that the term “automated” has different meanings for different people.

Distributing telecom products and services through the agent channel comes with a wide array of challenges. As options have become more complex, some Channel Chiefs have chosen to deploy a Concierge (white glove) approach to supporting and enabling their channel partners.  This approach typically involves a Channel Manager or other resource to personally process quotes and provide support for the agent. The strategy has been successfully deployed in many diverse use cases with varying degrees of success.  Let’s take a look at the model.