MasterStream Blog

Over the last decade, telecom businesses have encountered fundamental changes to their operations. In order to provide for subscribers who are increasingly dependent on mobile data connection and high, reliable bandwidth that allows them to interact on multiple platforms, telecom companies are responsible for leveraging new technologies with ready solutions to keep up with the demands of customers. 

Configure, price, quote (CPQ) technologies are some of the most useful for telecom sales professionals. CPQ connects sellers and buyers through quickly generated complex sales quotes that create the best sale for both parties by providing accurate prices and reliable connectivities. 

CPQ has become a superpower for telecom agents and providers by automating and streamlining the configure, price, and quoting process. In turn, companies have witnessed decreases to human-made errors and consistently received relevant information within minutes, not hours or days.

Still, telecom companies are always looking for ways to innovate faster tools and platforms to further optimize their products. In this blog post, we’ll detail the benefits of the CPQ telecom and how our product works toward perfecting it.

Master agents are consistently looking for ways to optimize their sales processes—in part by handling lead-to-cash workflow processes in as few systems as possible. The majority of master agents organize their processes around a powerful customer relationship management (CRM) software that is complemented by an integration with their billing system. Among the many complex services that businesses integrate is quoting. 

As the telecom space becomes increasingly more competitive, the tools used in the industry have become increasingly specialized and customized. A one-size-fits-all approach to finding the right connectivity is no longer feasible.

Fiber is often one of the most coveted forms of connectivity among telecom customers. But as a relatively new form of telecom infrastructure, fiber-optic access can be limited, depending on the customer’s location.

In cases where customers are seeking telecom services for a set of addresses, fiber-optic access may be fragmented, with only a percentage of those addresses able to connect with fiber service. In addition, presence is only one aspect of determining great fiber connectivity for a customer.

To fully evaluate fiber and determine which options offer the best fiber-optic access, telecom providers need to invest in research tools that can process complex fiber data and account for different variables that affect fiber performance. Here are some practical ways telecom businesses can connect their customers to the best fiber service possible.

The growing pains brought on by digital transformation aren't endured just for the sake of putting businesses through unprecedented challenges. While the transition to these new solutions is often a gradual and sometimes difficult process, the end result of digital transformation provides benefits made possible only through modern solutions to long-standing configure, price, quote (CPQ) telecom problems.

This transformation is alleviating multiple pain points and limitations that have plagued telecom providers for years—and which have only gotten worse as telecom infrastructure has grown more complex. To keep pace with both the expectations of customers and the task of managing complexity around CPQ telecom services, new technologies are taking an algorithmic and rules-based approach that is necessary to build a sustainable telecom business model.

Here are four CPQ telecom technologies solving these pressing industry challenges.

No matter where or how it’s used, sales automation is always hailed for one big reason: When it’s working on your behalf, you can count on it making your life easier.

Make no mistake—when software tools offer automated sales solutions to power your business operations, even the most reluctant adopters of this technology will eventually concede that access to automation tools helps them do their job better, and often with less stress involved. But that’s far from the extent of automation’s benefits, and those benefits play a direct role in maximizing ROI for your business.

For telecom sales channels and departments, automation offers some important material gains that improve on-the-job performance and raise the ceiling for revenue generation from these activities. Here are some of the biggest impacts automation can make on your business model.

Fiber, coax, and the emerging 5G technology often get treated as the holy grails of modern telecom service. But the reality is that no single technology is the be-all-end-all when it comes to offering the best telecom service.

When it comes to maximizing telecom service availability to a single address or a group of addresses, telecom providers have typically viewed this effort as a war to win the “last mile” of connectivity for their customers.